Game Mega Privacy Policy — Malaysian Player Data Protection

01Introduction

Game Mega ("we", "Platform") is fully committed to protecting the privacy and personal data of every player using our online casino platform in Malaysia. This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection.

As an online casino platform operating for Malaysian players, Game Mega processes various types of personal data in our day-to-day operations — from account registration details to your financial transaction records. We take this responsibility seriously and ensure every data-related decision is made with the interests and security of our players as the priority.

This Privacy Policy applies to all users of the Game Mega including registered players, website visitors, and any individual who interacts with our services through any communication channel.

02Data Collected

Game Mega collects the following categories of personal data from our Malaysian players. Each category is collected only when truly necessary:

We do not collect sensitive data such as health information, religious beliefs, or political affiliations unless specifically required by applicable Malaysian law.

03How We Collect Data

Game Mega collects your personal data through the following methods:

• Directly from you: During the account registration process, KYC document submission, customer support form completion, or communication via live chat and email.
• Automatically: Technical data such as IP address, device type, and web browser information is collected automatically when you access the Game Mega platform via cookie technology and server logs.
• From authorised third parties: Identity verification providers, payment providers such as Touch 'n Go eWallet, GrabPay, DuitNow and ShopeePay, and third-party game providers integrated with our platform.
• From public sources: In certain cases required for legal compliance or identity verification purposes, we may cross-reference information from permitted public databases.

04Purpose of Data Use

Personal data collected by Game Mega used for the following legitimate and specific purposes:

• Account management: Creates and maintains your player account, verifies your identity at login, and processes password reset requests.
• Transaction processing: Processing deposits via FPX, Touch 'n Go eWallet, GrabPay, Boost or ShopeePay, and withdrawals to registered accounts in Malaysian Ringgit (MYR).
• Legal compliance: Meets KYC (Know Your Customer), AML (Anti-Money Laundering), and other reporting obligations as required under Malaysian law.
• Platform security: Detects and prevents fraud, hacking, account misuse, and any suspicious activity on the Game Mega platform.
• Service improvement: Analyses usage patterns to improve the gaming experience, enhance the user interface, and optimise platform performance.
• Service communications: Sends important account notifications, security updates, and promotional information that you have agreed to receive.
• Responsible gaming: Monitors betting patterns to identify players who may need responsible gaming support and to enforce limits set by the players themselves.

Game Mega will not use your data for any purposes beyond those stated above without obtaining your consent first.

05Data Sharing

Game Mega does not sell your personal data. However, in certain limited circumstances, we may share your data with the following parties:

• Payment providers: Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and FPX banks such as Maybank and CIMB — only the data necessary to process your transactions.
• Game providers: Game software companies providing slots, baccarat, roulette, poker, and live casino games on the Game Mega platform — limited to the minimum data required for game sessions only.
• Relevant authorities: Malaysian law enforcement agencies, courts, or regulatory authorities when required by law or court order.
• Technical services: Cloud infrastructure providers, analytics service providers, and cybersecurity providers bound by strict confidentiality agreements with Game Mega.

All third parties receiving your data are contractually bound to use it solely for the specified purposes and to uphold data protection standards equivalent to those in our Game Mega.

06Data Security

Game Mega continually invests in security infrastructure to keep the personal data of our Malaysian players protected at all times. Our security measures include:

• 256-bit SSL encryption for all data transmitted between your browser and our servers
• Database-level data encryption for stored sensitive information
• Role-based access control (RBAC) — only authorised personnel may access player data
• 24/7 security monitoring with an active intrusion detection system (IDS)
• Regular security audits conducted by independent third parties
• Encrypted data backups stored at separate, secure locations
• A tested incident response plan to ensure swift action in the event of any breach

Although Game Mega takes all reasonable steps to protect your data; however, no system can be guaranteed 100% secure. We encourage you to play your part in keeping your account safe by using a strong password and not sharing your login credentials.

07Data Retention Period

Game Mega retains your personal data for as long as your account remains active or as long as necessary for the purposes outlined in this policy. Our data retention guidelines are as follows:

• Active account data: Retained for the lifetime of your Game Mega account and updated whenever you provide new information.
• Financial transaction records: Retained for a minimum of 7 years following the transaction date, in line with Malaysian financial and tax legal requirements.
• KYC records: Retained for 5 years after the business relationship ends, in line with Malaysia's AML requirements.
• Support communication data: Retained for 2 years from the date of last communication.
• Technical data and logs: Retained for 12 months for security and troubleshooting purposes.

Once the retention period expires, your data will be securely deleted or anonymised using methods that ensure it cannot be recovered.

08Your Rights

As a player Game Mega in Malaysia, you have the following rights under the Personal Data Protection Act 2010 (PDPA) and our privacy policy:

To exercise any of the rights above, contact our privacy team at support@gamemega.net with the email subject "Privacy Rights Request". We will process your request within 14 business days.

09Cookies & Tracking Technologies

Game Mega uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collects information on how you use the platform to help us improve your experience. All data is gathered anonymously.
• Functional Cookies: Saves your preferences such as language, display settings, and login details for a more convenient experience in the future.
• Analytics Cookies: Helps us understand overall platform usage patterns to make data-driven improvement decisions.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of the platform. Game Mega.

10Children's Privacy

Platform Game Mega is intended strictly for individuals aged 18 and above. We do not knowingly collect personal data from children or minors.

Should we find that we have collected data from a minor without appropriate age verification, we will take immediate steps to delete that data and close the account in question. If you believe a child has registered on our platform, please contact us immediately at support@gamemega.net so we can take the appropriate action.

11Privacy Policy Amendments

Game Mega reserves the right to update or amend this Privacy Policy at any time in response to changes in law, industry practices, or our business operations. Any amendments take effect immediately upon publication on this platform.

For material amendments, we will notify registered players via email or a prominent notice on the platform at least 7 days before the changes take effect. The "Updated" date at the top of this page will always reflect the latest version of our Privacy Policy.

Continued use of the platform Game Mega after the effective date of any amendment will be considered your acceptance of the updated Privacy Policy.

12Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by Game Mega, do not hesitate to reach us through the following channels:

• Email: support@gamemega.net (subject: "Privacy Inquiry")
• Live Chat: Available 24/7 on the Game Mega platform — response within 5 minutes
• Response time: We are committed to responding to all privacy-related inquiries within 3 business days and processing player rights requests within 14 business days.

Our privacy team is fluent in Bahasa Malaysia and ready to help you understand your rights, as well as handle any personal data requests in a transparent and timely manner.